FAQS 2018-05-20T09:35:30+00:00

                                    FAQS

Q:Who is Knowwaa ?

Knowwaa is professional china baby supplies manufacturer and exporter.
Founded in 2008, focus on functional and safety baby items over 10 years 
Knowwaa be equip with advanced sewing machines and well trained workers.
Have rich experience in OEM/ODM order.

Main products including Stroller Accessories, Car Seat Accessories,Diaper bag, Baby Carrier ect.
Main market USA,Europe.South America,Asia ect.

Q:Why choose knowwaa as partner ?

As a professional manufacturer which have rich experience in baby products since 2008
Many brand buyers have had a good cooperation with us, such as wal-mart, ALDI.ect.
Provide good service yet quality products for customers.
Assisting them to gain competitive advantages in their field.
We are happy to be your potential supplier.

Q:How many employees in your factory ?

Now roughly 120 staffs in our factory,80 for production, 25 for packaging and quality control.
The rest ones are the sales team who be professional , passionate, helpful.

Q:What is the product warranty ?

Always using premium material and pay much attention on details.
Finish every manufacturing steps with fine result.before packing will double check by QC.
To decrease doubt from customer, we will supply great service to show customer production preparation,production online, packaging finished products and loading status. Images and videos could be no problem based on your request. We will be your eyes in china.

Customers satisfy is our great motivation,we hope to build long term business with each customers who choice knowwaa.

Q:Can you make custom design for us ?
OEM is our basic service for customers. We have a professional team to support you.
All staffs will stand by you. easy communication, understanding your need and provide accordingly.

Just tell us your ideas or send us your artwork,we will arrange for you,
Then making sample for your confirmation before mass production.

Q:What is your payment term & payment methods you accept ?

30% deposit, 70% balance before loading.
30% deposit, 70% balance against the copy of B/L(for old customers )
When we start the business for a long time with great reputation, we are glad to give better terms.

We accept T/T( bank transfer), western union, money gram ect.

Q:How long is your lead time?

For sample
a)Stock sample can be ship out within 3 days.
b)Making sample can be ship out 7-10 days after confirmation with customers design or artwork.
For mass order
Generally the lead time is 20-30 days after deposit recieved.
but also depends on the order quantity and season you place the order.
Tell us your deadline or purchase plan,we will try to accommodate your demands,give you best solution.

Q:How long is the shipping time?

3-5 days by door to door express .
5-7 days by air cargo to your nearest airport .
20-30 days by sea to your nearest port.

Q:How can i get the price and products details ?

Feel free send inquiry to us at contact us,
Pls tell us your needs as specific as possible or email directly at cathy@knowwaa.com
You will get reply within 24 hours also you can add  ours skype for online fast talk

Q:Where to find Knowwaa ?

Headquarted in yiwu,zhejiang,china.
You can go www.knowwaa.com to learn about knowwaa
Or you can email us at cathy@knowwaa.com

More other questions? fill the following form to let us know anytime.